Front-End Support definition
Front-End Support means the support provided to assist Users and/or Managers with the use of the dINK Instance. Front End Support will typically include answering basic questions, and guiding users through the functionality of the software. The Cover Document specifies whether Front End Support Services shall be provided by dINK nv, Customer, or by a VAS Partner; "Helpdesk" means the point of contact that dINK nv makes available for answering questions regarding the use of the dINK Instance. The Helpdesk can also be used by the Customer for Error reporting and the follow-up of Error Corrections;