Related to FREQUENCY AVAILABILITY MODEL

System Availability means, with respect to any particular calendar month, the ratio obtained by subtracting Unscheduled Downtime during such month from the Total Monthly Time, and thereafter dividing the difference so obtained by the Total Monthly Time. Represented algebraically, System Availability for any particular calendar month is determined as follows:
Average Daily Availability means the average daily Availability for the immediately preceding Fiscal Quarter.
General Availability means the date a version of Software was first made available to be licensed by Sandvine customers.
Service Availability The total number of minutes in a calendar quarter that the Tyler Software is capable of receiving, processing, and responding to requests, excluding maintenance windows, Client Error Incidents and Force Majeure.
Maximum Availability has the meaning set forth in Section 2.1.1.

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