FM Supplier definition
Examples of FM Supplier in a sentence
All Category B Reactive Work Orders and any elective Work Requests to be available on the Systems to the appropriate Contracting Authority Representative and Contracting Authority FM Supplier within fifteen (15) minutes of receiving the inbound Service Request.
The Supplier shall provide the facility for trend and other statistical analysis of utilities consumption and expenditure information provided each Month by the FM Supplier.
The Supplier and Contracting Authority shall agree the format of standard reports during the Mobilisation Period to achieve a consistent methodology and report format across the FM Supplier regions.
The following table details the Response Time(s) for service calls raised or made to the Helpdesk where the Service required is supported and delivered by the FM Supplier via an offsite facility.
The Supplier shall manage the request in accordance with the Response Times agreed by the FM Supplier and the Contracting Authority, to be defined by Contracting Authority at Call Off stage.
The Supplier shall permit the FM Supplier to update Planned and Reactive Work Orders in the CAFM system with appointment times, attendee information and Permit To Work details.
This may include a requirement for the Helpdesk to contact the FM Supplier and report back to the Contracting Authority.
The Contracting Authority has a direct contractual relationship with both the Supplier and the FM Supplier.
The Supplier shall ensure that the information required for benchmarking is held in the CAFM system; The Supplier shall provide a monthly report to the Contracting Authority and the appropriate FM Supplier detailing the performance scores and associated deductions calculated for each FM Supplier.
A typical example of the workflow between the Helpdesk and the FM Supplier is provided at Annex F.