First Time Fix Rate definition
First Time Fix Rate the measurement that is applied to quantify how efficiently the Supplier is resolving the Buyers issues on the initial visit following the initial call "FOIA" the Freedom of Information Act 2000 and any subordinate legislation made under that Act from time to time together with any guidance and/or codes of practice issued by the Information Commissioner or relevant Government department in relation to such legislation;
First Time Fix Rate means the measurement that is applied to quantify how efficiently the Supplier is resolving Contracting Authorities’ product issues on the initial visit/ following the initial call.