First Time Fix definition

First Time Fix is the volume of faults per product fixed first time that did not require a follow up visit to repair a similar fault within a 4 week timeframe.
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First Time Fix is the measurement of a successful service and technical support call. It is defined by the dealer’s or manufacturer’s ability to remedy the underlying issue on the first service call. This measurement shall be that no other service calls are placed for the same issue within a 90 day period of time.
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First Time Fix means, in the event of a service call resulting in a personal attendance at a Site the proportion of repeat Site visits to the same item of Equipment as a proportion of the total Site visits made during the Measurement Period.
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Examples of First Time Fix in a sentence

  • Support & Maintenance Critical Response – 2 Hours Standard Response (VHV) – 2 Hours Standard Response – next Working Day but no later than 24 Hours from fault report Fix Time – 4 Hours First Time Fix – SLA 95% Monday to Friday, 09:00 – 17:00* * or as agreed with Framework Public Bodies.

  • This allows our Operatives have direct access to materials, improving First Time Fix rates and resident satisfaction We worked closely with DBC to create an agreed list of commonly used materials and components, which are bespoke to the contract whilst considering whole life costing, Carbon Footprint, ease of replacement and resident choice.

  • Examples could include: Incident by type (CCI, Depot, CRU, Onsite), First Time Fix Performance %, amount of Warranty Claims, System Parts Replacement details, etc.

  • It should be noted that ▇▇▇▇▇▇▇ Helpdesk team will attempt to fix every call at the time when the call is logged (First Time Fix) so as to minimise the level of disruption experience by the Subscribed Users.

  • It should be noted that More IQ Ltd Helpdesk team will attempt to fix every call at the time when the call is logged (First Time Fix) so as to minimise the level of disruption experience by the Subscribed Users.

Related to First Time Fix

  • First-time homebuyer means an individual or individuals or an individual and his or her spouse who have not owned a home during the three-year period before the purchase of a home with subsidy assistance, except that the following individual or individuals may not be excluded from consideration as a first-time homebuyer under this definition:

  • First-time home buyer means an individual or his or her spouse or domestic partner who have not owned a home during the three-year period prior to purchase of a home.

  • First-time offender means any person who has no prior

  • Part-time Teacher means a Teacher employed by the Board on a regular basis for other than full-time duty.

  • Part-time student means an individual who is enrolled at an accredited private institution or board of regents university in a course of study including at least three semester hours or the trimester or quarter equivalent of three semester hours.