Firecall ID definition
Firecall ID means an online or UNIX account on production systems with READ-WRITE access. These accounts are managed and issued by IS Security Technologies team. A valid and approved associate can request a Firecall ID via the Remedy system after a valid Remedy or Request Central ticket has been issued. The Firecall ID is issued to the requesting associate for the sole and specific purpose documented in the Remedy ticket.
Examples of Firecall ID in a sentence
Other issues, problems or tasks are not to be resolved or undertaken with the initial Firecall ID.
For changes to UNIX, control files or through the production system On-lines, but excluding any Oracle data changes, the Firecall ID is used by associates to gain temporary access to Production Online or UNIX production systems.
No Information Services associate, Engineering associate, or Amdocs associate is to directly modify production system data (i.e. Code, Control Files, and Data) without the use of a Firecall ID, Change Management or Emergency DBA assistance.