Fibrus definition

Fibrus means Fibrus Networks Ltd, registered in Northern Ireland with company number NI612703 and having its registered office at at Lanyon Plaza, West Tower, 8 Lanyon Place, Belfast, BT1 3LP
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Examples of Fibrus in a sentence

  • An Outage is notified to Fibrus following communication from the RSP in compliance with the requirements above.

  • In that event, Fibrus will notify RSPs as soon as practicable and will use reasonable endeavours to limit any resultant adverse effects on the RSPs end-user service.

  • The service clock pauses when the Fibrus technical team has had to stop their diagnosis due to an outstanding response from the RSP.

  • Fibrus will initially determine and agree the incident severity with the RSP customer.

  • The service clock starts when the Outage has been acknowledged by Fibrus Wholesale Service centre and severity level agreed and assigned.

  • Fibrus operates a 24/7/365 support service via a dedicated telephone support service for all RSPs who have ordered Services with a Gold Service Level.

  • Fibrus will provide information on the planned outage as follows:  Reference number  The planned work to be undertaken  The location and premises impacted  The planned start date and time.

  • In addition to any term of the contract between the RSP and Fibrus the Service Levels do not apply to the following situations: Where factors outside of our reasonable control result in us being unable to gain access to our network to carry out a repair or provision activity, our target response times and target restoration times may be suspended until access can be achieved.

  • Fibrus may need to turn off parts of the network to undertake essential maintenance or upgrades to its equipment and software.

  • Unplanned Outages Where an outage occurs that impacts on multiple end-customers, Fibrus will inform RSPs to enable them manage operations and customer expectations effectively.

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