False Call definition

False Call means a call which is logged as a Service Call but where the problem or complaint is found to be a result of either a Customer operator error or outside the scope of the Services and/or the Licensed Software;
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Examples of False Call in a sentence

  • False Call — A call to the Contractor to provide a service, when it transpires that the Contractor is not responsible for the repair of the failure in accordance with the provisions of the Contract and that stated below in sections 4.1 – 4.3. Failure Response Time — The period of time which passes from the time at which the Client’s telephone call is made to the Contractor, to the time at which the Contractor arrives at the site of the New Plant.

Related to False Call

  • False alarm means an Alarm Dispatch Request to the Police Department, which results in the responding officer finding no evidence of a criminal offense or attempted criminal offense after completing an investigation of the Alarm Site.

  • Harassment, intimidation, or bullying means any gesture, any written, verbal or physical act, or any electronic communication, as defined in N.J.S.A. 18A:37-14, whether it be a single incident or a series of incidents that:

  • Assault means the same as defined in Iowa Code section 708.1.

  • Emotional abuse means behavior that could harm a child's emotional development, such as threatening, intimidating, humiliating, demeaning, criticizing, rejecting, using profane language, or using inappropriate physical restraint.

  • Repudiation/Moratorium Evaluation Date means, if a Potential Repudiation/Moratorium occurs on or prior to the Credit Observation End Date (i) if the Obligations to which such Potential Repudiation/Moratorium relates include Bonds, the date that is the later of (A) the date that is sixty days after the date of such Potential Repudiation/Moratorium and (B) the first payment date under any such Bond after the date of such Potential Repudiation/Moratorium (or, if later, the expiration date of any applicable Grace Period in respect of such payment date) and (ii) if the Obligations to which such Potential Repudiation/Moratorium relates do not include Bonds, the date that is sixty days after the date of such Potential Repudiation/Moratorium; provided that, in either case, the Repudiation/Moratorium Evaluation Date shall occur no later than the Credit Observation End Date unless the Repudiation/Moratorium Extension Condition is satisfied.