False Call definition
False Call means a call which is logged as a Service Call but where the problem or complaint is found to be a result of either a Customer operator error or outside the scope of the Services and/or the Licensed Software;
Examples of False Call in a sentence
False Call — A call to the Contractor to provide a service, when it transpires that the Contractor is not responsible for the repair of the failure in accordance with the provisions of the Contract and that stated below in sections 4.1 – 4.3. Failure Response Time — The period of time which passes from the time at which the Client’s telephone call is made to the Contractor, to the time at which the Contractor arrives at the site of the New Plant.