Failed Customer Interactions definition
Failed Customer Interactions means the sum of (i) the number of Active Users that attempt, but fail, to access the Services when the Service is inaccessible due to a failure by Supplier or its Subcontractors or other cause within Supplier’s reasonable control plus (ii) the number of Active Users that attempt, but fail, to access any significant feature or service within the Hosted Application including, but not limited to, the Finapp and java server pages failure to render results resulting in unavailable content and/or account information displayed to the end user. FCI and six sigma calculation will be based on current BAC monitoring methodology as of the amendment effective date of the initial (single) page load at time of user login.