External Conference definition
External Conference. In external conference, the agent can’t change ownership to external party and thus can’t leave the conference. If it leaves the conference, it will also drop the call between consulted party and customer. So in order to allow the agent to leave the external conference, the current release provides the capability to transfer the call to external party and can leave the conference. In external conference, POM server will send the transfer capability set to true to enable the transfer button.
Examples of External Conference in a sentence
See section Conference-> External Conference and updated Capability Matrix for external conference.
External Conference and Training Documentation When ordered to travel to attend an external conference or training, the traveler must attach an approved SF-182 (Authorization, Agreement, and Certification of Training) to secure travel orders for that event.
External Conference: In external conference, the agent can’t change ownership to external party and thus can’t leave the conference.