Expected Service Levels definition

Expected Service Levels means the percentage set out in the row titled "Expected Service Level" in the service level tables set out in the Appendix to Schedule 5 (Service Levels, Service Credits and Key Performance Indicators);
View Source
Expected Service Levels means the specified level of performance for a Critical Service Level, as set forth in Exhibit B.1 (Service Level Matrix).
View Source
Expected Service Levels shall have the meaning set forth in Section 1.2(f) of Schedule B-1 and Section 1.2(d) Schedule B-2. 111.
View Source

Examples of Expected Service Levels in a sentence

  • Minimum and Expected Service Levels as defined in Section 4 below may be adopted by the Parties as Critical Service Levels for IT and BPO Services as specified in individual SOWs. Tier One Quality of Service Metrics shall be absolute standards that TCS must meet.

  • In the event ACS meets the Expected Service Level(s) as described in Schedule A, Attachment B (SLA), ACS will accrue an earnback credit (the “Earnback Credit”) as described in Schedule A, Attachment B (SLA).

  • CRITICAL SERVICES AND KEY MEASUREMENTS The Parties shall, on an annual basis, agree upon modifications to the Expected Service Levels and Minimum Service Levels to reflect continuous improvement, including any Critical Services or Key Measurements for which IBM's performance is consistently above the applicable Minimum Service Level or Expected Service Level then in effect.

  • IBM shall perform the Services as set forth in the Agreement at or above the Expected Service Levels (as defined below).

  • If ACI adds a Service Level in accordance with Item 1 of Section 8.2, the Expected Service Levels and Minimum Service Level commitments for such Service Level shall be agreed by the Parties.

  • Based upon the Expected Service Levels and Minimum Service Levels established pursuant to this Exhibit (as modified in accordance with this Exhibit), IBM shall calculate the credits that IBM shall apply against the Fees (or, if the Agreement has expired or been terminated, pay to EMW) in the event of a Service Level Failure ("SERVICE LEVEL CREDITS").

  • The numerical Minimum Service Levels, Expected Service Levels and commencement of obligations associated with such Critical Service Levels are set forth in Exhibit B-1 (Service Level Matrix) to Schedule B (Service Levels).

  • The following Attachments are referred to in this Exhibit: - SLA-1 - Service Level Matrix, which details Expected Service Levels and Minimum Service Levels for the Critical Services and Key Measurements in each Service Category, the Critical Deliverables, and the allocation percentages for Critical Services.

  • The Service Level report(s) will indicate Service Levels (Critical Service Levels, Critical Deliverables, and Key Measurements) for which Vendor is responsible, the actual attainment of the associated Expected Service Levels and Minimum Service Levels as well as attainment of the Critical Deliverables and any Service Level Credit(s) that may apply.

  • The numerical Minimum Service Levels, Expected Service Levels and commencement of obligations associated with such Key Measurements are set forth in Exhibit B-1 (Service Level Matrix) to Schedule B (Service Levels).