eSupport definition
eSupport means the set of technologies, solutions and services that allow Creo to interact electronically with Creo's customers or prospects to deliver customer support by means of the Internet. Solutions include but are not limited to: providing requested information and applications; processing transactions as part of customer service; resolving customer problems; providing on-line training; providing professional services to assist customers with developing their own eSales and eSupport capabilities. A wide range of interactions can be supported within Creo's eSupport solutions including but not limited to on-line access to Creo content, self-service solutions, e-mail management and real-time interaction;