ESSP Development Work definition
ESSP Development Work means productive work reasonably worked by Service Agent employees and contracted third-parties, as appropriately recorded under a labor backing system, on product development projects required solely to fulfill Service Agent’s obligations under this Agreement. Hours worked in meeting obligations under the Authorized Processor Agreement, ESA Agreement or on work product to be used under any other agreement with American Express or a third party, and non-productive time, including holidays, vacation time, sick leave or other personal time off, education, training, travel, administrative, expense accounting, management time, and idle time between projects shall not be counted as ESSP Development Work.