Escalation Response definition

Escalation Response means the time a senior manager shall respond to the customer’s issue with a qualified response.
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Examples of Escalation Response in a sentence

  • Escalation Levels Escalation Response Time Synacor (individual contacts and phone numbers may change from time to time upon written notice) Level 1 Synacor Technical Support Agents available 24 hours per day, 7 days per week for portal issues.

  • As Client’s service team receives alerts they will be prioritized by Synacor based on the gravity and urgency of the underlying problem and assigned to a Synacor support technician in accordance with the Synacor Escalation Response Times and the Issue Severity tables set forth below.

  • Service Provider will have representatives available to handle escalations from [***]* --- Customer and Service Provider will apply the criteria upon which an issue shall be deemed to merit escalation, and the protocols and notifications to be followed for escalated issues that are documented in the Escalation Response Team Transition - Process Service Delivery Model (PSDM) dated June 14, 2002.

  • Escalation Levels Escalation Response Time Synacor [*] [*] [*] [*] [*] [*] [*] [*] [*] [*] [*] [*] [*] [*] [*] [*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION.

  • Escalation Levels Escalation Response Time Synacor [*] [*] [*] [*] [*] [*] [*] [*] [*] [*] [*] [*] [*] [*] [*] Schedule H – Implementation Planning and Targeted Timelines 71 CONFIDENTIAL [*] = CERTAIN INFORMATION HAS BEEN OMITTED AND FILED SEPARATELY WITH THE COMMISSION.

  • If, upon exercise of this Warrant as an entirety, the Registered Holder would be entitled to receive a fractional share, then, within ten (10) days after the date of exercise of this Warrant, the Company shall pay in cash to such Registered Holder an amount equal to such fractional share multiplied by the fair market value (as determined in good faith by the Board of Directors of the Company) of one share of the class of securities issuable upon exercise of this Warrant on the date of such exercise.

  • Escalation Response is the maximum amount of time that can elapse after an issue has been acknowledged, but no resolution has been identified before escalating the issue.

  • CONFIDENTIAL TREATMENT REQUESTED Escalation Levels Escalation Response Time Synacor Level 1 Synacor Technical Support Agents available 24 hours per day, 7 days per week.

  • Specifically, the Escalation Response Services will involve fielding, assigning, monitoring, and reporting on issues and cases that require escalated handling.