Escalation Report(s) definition
Escalation Report(s) means the report of detected Error(s) in the Software provided to Infortrend for Error Correction, as further described in Section 4.1 ("Error Reporting") of this Exhibit. Dot Hill shall report detected Errors in the Software to Infortrend in writing, including confirmed electronic transmission such as facsimile or email. If practicable, Infortrend will use a specified electronic method to report Errors with Dot Hill, which may include the use of the SANSolve service.
Examples of Escalation Report(s) in a sentence
Dot Hill reserves the right to request that any individual be removed from the pool of Infortrend's Properly Trained Personnel if they are, in Dot Hill's reasonable opinion, unresponsive to Escalation Reports or unable to perform Error Corrections.
Escalation Reports shall be made in writing, including confirmed electronic transmission such as facsimile or by email.
Infortrend shall keep and maintain accurate records with respect to Error and Error Correction status, setting forth in reasonable detail Escalation Reports received, response time, Patch, and implementation of Error Corrections.