Erroneous Transfer definition
Examples of Erroneous Transfer in a sentence
When they can reasonably expect to be transferred back to their original supplier, if an Erroneous Transfer has occurred.
If it is possible at this stage, the Registered User will include an explanation of why the Erroneous Transfer took place.
An Erroneous Transfer occurs where a customer has been transferred to a Supplier without a valid contract being in place.
The party contacted will, after discussion with the customer, and if they believe it to be an Erroneous Transfer, initiate the Erroneous Transfer Procedure on the customer’s behalf.
The Registered User shall provide the customer, within 10 working days of the Registered User becoming aware of a potential Erroneous Transfer, a letter containing the following details: What action will be taken.
The Registered User, the Previous Supplier, the Proposing User or the Network Operator may also initiate the Erroneous Transfer Procedure on their own behalf where they believe that an Erroneous Transfer has occurred.
If, within 10 Working Days of the Previous Supplier and Registered User having agreed that an Erroneous Transfer has occurred, the Registered User has not yet received notification from the Network Operator that the Previous Supplier has submitted a Supply Meter Point Confirmation, then the Registered User should initiate escalation by making contact with the Previous Supplier to ensure that a Supply Meter Point Confirmation is submitted to transfer the customer to the Previous Supplier.
The Registered User shall, within 20 Working Days of the Registered User becoming aware of a potential Erroneous Transfer, provide the Customer with confirmation that they will be returned to their Previous Supplier via the Erroneous Transfer Procedure.
Where an Erroneous Transfer is identified after the Objection Deadline has passed but no later than the 4th business day prior to the SMP Registration date then: the Proposing User shall request the cancellation of the SMP Confirmation by the Operator through the Supply Meter Point Confirmation System.
The party initiating the Erroneous Transfer Procedure will complete an Erroneous Transfer Notification Form with the Form Type field populated as ‘Initial Request’.