EPIK Network definition

EPIK Network means the telecommunications/data communications network and network components owned, operated or controlled by EPIK, including EPIK’s and/or EPIK Partner national fiber backbone, its metropolitan fiber networks, any equipment connected to such fiber, and the software, data and know-how used by EPIK in the provision of the Services. Where EPIK provides Service to a building through its own facilities, the EPIK Network includes those facilities. The EPIK Network does not include Client premises equipment, Client-ordered telephony circuits, and any networks or network equipment not operated and controlled by EPIK. Monthly Recurring Charge means the fixed, recurring charge invoiced by EPIK to Client on a monthly basis for the Service, exclusive of any per minute charges based upon Client calling activity. ME means Managed Ethernet aka Internet services. Network Unavailability means the number of minutes that the EPIK Network was not available to Client, including the number of minutes that the EPIK Network was not available associated with any non-Scheduled Maintenance to the EPIK Network. Network Unavailability will not include Scheduled Maintenance, or any unavailability resulting from: (a) problems with or maintenance on Client’s applications, equipment or facilities; (b) acts or omissions of Client or an authorized user;
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EPIK Network means the telecommunications/data communications network and network components owned, operated or controlled by EPIK, including EPIK’s and/or EPIK Partner national fiber backbone, its metropolitan fiber networks, any equipment connected to such fiber, and the software, data and know-how used by EPIK in the provision of the Services. Where EPIK provides Service to a building through its own facilities, the EPIK Network includes those facilities. The EPIK Network does not include Client premises equipment, Client-ordered telephony circuits, and any networks or network equipment not operated and controlled by EPIK. Monthly Recurring Charge means the fixed, recurring charge invoiced by EPIK to Client on a monthly basis for the Service, exclusive of any per minute charges based upon Client calling activity. ME means Managed Ethernet aka Internet services. Network Unavailability means the number of minutes that the EPIK Network was not available to Client, including the number of minutes that the EPIK Network was not available associated with any non-Scheduled Maintenance to the EPIK Network. Network Unavailability will not include Scheduled Maintenance, or any unavailability resulting from: (a) problems with or maintenance on Client’s applications, equipment or facilities; (b) acts or omissions of Client or an authorized user; (c) unavailability caused by companies other than EPIK, except EPIK-ordered telephony circuits; or (d) Force Majeure. Scheduled Maintenance means any maintenance of the EPIK Network (or portion thereof) that is performed during a standard maintenance window in North America from 8:00pm to 6:00am (local time of the EPIK Hub to which Client’s circuit is connected). Clients will be notified via Email at least two (2) business days in advance of any scheduled maintenance that is likely to affect their service. In most cases, maintenance performed will not take the full configuration window; however, EPIK will inform Client as to anticipated duration in the maintenance notification E-mail. From time to time, where emergency repairs may be required to resolve network issues, EPIK will provide as much notice to Client as possible. Service Credit means • Two (2) hr Service Credit = (( 1/30th of Client’s Monthly Recurring Charges) /24) X 2 • One (1) month Service Credit = Full amount of Client’s Monthly Recurring Charges. If EPIK approves a claim for Service Credit for failure to comply with the Installation Guarantee, Service Credit shall mean E...
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Examples of EPIK Network in a sentence

  • On-Net means buildings that are directly connected to the EPIK Network and/or EPIK partner Network and, as such, do not require EPIK to lease a third-party local loop in order to provide connectivity.

  • After being notified by Client of Network Latency in excess of the rates specified above, EPIK will use commercially reasonable efforts to determine the source of such excess Network Latency and to correct such problem to the extent that the source of the problem is on the EPIK Network.

  • For Dedicated Access Clients only, the monthly average Network Latency for packets carried over the EPIK Network between Backbone Hubs and to/from the PSTN for the following regions is as specified below: North America: 70 milliseconds or less Network Latency (or Round trip time) is defined as the average time taken for an IP packet to make a round trip between Backbone Hubs and between a Client phone to the PSTN within the regions specified above on the EPIK Network.

  • Provided the EPIK Network experiences at least one (1) hour of Network Unavailability in any given calendar month, additional Network Unavailability of less than one (1) hour will result in a proportional Service Credit.

  • If the EPIK Network experiences Network Unavailability for more than 30 consecutive minutes, during regular business hours, Client will receive, at Client’s request, two (2) hours Service Credit for each cumulative hour of Network Unavailability in any calendar month.