Enhanced Support definition

Enhanced Support means any paid support package, including Developer Support, Business Support, and Enterprise Support.

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Enhanced Support means enhanced support and/or implementation services Customer may opt to purchase as described in (and subject to) the Enhanced Support Services Terms and Conditions at ▇▇▇.▇▇▇▇▇▇▇▇.▇▇▇/▇▇▇▇▇▇▇▇▇▇ (incorporated herein by reference);

Enhanced Support means the Support Services set out under the column “Enhanced Support” at paragraph 2.3. Excluded Services - has the meaning defined in paragraph 2.4. Fault - any failure of the Software to operate in any material respect in accordance with the applicable specification. Incident - a specific, discrete issue that can be addressed by isolating its origin to a single cause, which may be a Fault or not (as determined by Smoothwall at its sole discretion).

Examples of Enhanced Support in a sentence

Customers who pay for Enhanced Support Coverage, and who are current on payment of Maintenance Services fees, may purchase the Personalized Support Options described herein at an additional fee and as ordered in a Quote, Schedule, or Customer Purchase Order, and such personalized support options may be subject to additional terms located in a Service Brief, SOW or similar document.
Where Enhanced Support Services are purchased by Customer during an active Subscription Term, fees for such Enhanced Support Services shall be pro-rated for the remainder of such Subscription Term.
The fees, Subscription Term and description of the Enhanced Support Services to be provided by Upland shall be detailed on a Sales Order, and upon the parties’ execution of such Sales Order, the Standard Maintenance and Support Terms and Conditions set forth in Exhibit A shall be supplemented accordingly.
If Customer has purchased one of the Enhanced Support Services, Box will respond in accordance with the Response Times below (for cases submitted in English).
Customers purchasing Enhanced Support Services will be given instructions for receiving Support Services after the end of a Business Day.
If Customer has purchased Business Services or one of the Enhanced Support Services and Box fails to meet the applicable Response Times associated with Business Services or Enhanced Support Services, Customer may be entitled to a response time credit as outlined below (“Response Time Credit”).
Notwithstanding anything to the contrary, in no event will the total amount of Response Time Credits exceed the applicable Business Services or Enhanced Support Services fees paid by Customer for the corresponding month.
In the event that Customer incurs a Response Credit Event, Customer will receive a Response Time Credit of fifteen (15%) percent of the fees paid by Customer for the applicable Business Support Service or Enhanced Support Service for the month the Response Credit Event occurred.
If Customer has purchased one of the Enhanced Support Services, Box will use commercially reasonable efforts to meet an Uptime Percentage of at least 99.9%.
If Customer has not purchased Business Services or one of the Enhanced Support Services, then Standard Support Services will be provided.

More Definitions of Enhanced Support

Enhanced Support means support 24 hours, 7 days a week, 365 days a year basis, 6 hour clearance of faults.

Enhanced Support means an option to increase Client’s support related activities but with flexibility and at lower cost per hour. Depending on Client’s needs, you are able to direct those hours toward a variety of On-Demand Service Requests.

Enhanced Support means [an in-home service provided, in addition to other services to an individual, by a program that is approved by the Administration, to support the individual to remain in the community, and approved under] short-term, in-home services, in addition to other services to an individual, provided by a program to support the individual to remain in the community:

Enhanced Support means additional support available for purchase as described in section 12.2

Enhanced Support means Lifeline Tribal support up to an additional $25 per month for an eligible Lifeline Tribal consumer.