Enhanced Support definition

Enhanced Support means enhanced support and/or implementation services Customer may opt to purchase as described in (and subject to) the Enhanced Support Services Terms and Conditions at xxx.xxxxxxxx.xxx/xxxxxxxxxx (incorporated herein by reference);
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Enhanced Support means the Support Services set out under the column “Enhanced Support” at paragraph 2.3. Excluded Services - has the meaning defined in paragraph 2.4. Fault - any failure of the Software to operate in any material respect in accordance with the applicable specification. Incident - a specific, discrete issue that can be addressed by isolating its origin to a single cause, which may be a Fault or not (as determined by Smoothwall at its sole discretion).
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Enhanced Support means any paid support package, including Developer Support, Business Support, and Enterprise Support.
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Examples of Enhanced Support in a sentence

  • Customers purchasing Enhanced Support Services will be given instructions for receiving Support Services after the end of a Business Day.

  • Customers who pay for Enhanced Support Coverage, and who are current on payment of Maintenance Services fees, may purchase the Personalized Support Options described herein at an additional fee and as ordered in a Quote, Schedule, or Customer Purchase Order, and such personalized support options may be subject to additional terms located in a Service Brief, SOW or similar document.

  • Enhanced Support and Maintenance Fees are described in Section 2 of this document.

  • Resource Teachers for Students with Visual Impairment (VI) and Hearing Impairment (HI): students with VI and HI in public-sector primary and secondary schools are supported by the Resource Support Programmes (RSP) and the Enhanced Support Service (ESS) respectively.

  • In addition to then current Enhanced Support Services which will be provided as detailed on the Support Website, the Customer will also receive the Data Services described hereunder.

  • Enhanced Support Services means the enhanced on site remote hands support service which is available to perform the tasks detailed in Part 2 of Schedule 1.Hardware means the hardware to be used in the supply of the Services as detailed in the Order.

  • The Enhanced Support Services include such remote hands support as is necessary to rectify any defects in the material or workmanship of the Hardware including repairing and replacing parts of the Hardware.

  • The Enhanced Support Services will be provided free of charge and the Standard Support Services will be charged at the applicable hourly Support Charge provided they will be utilised in 30 minute segments with each event rounded up to the next 30 minutes segment.

  • Customers purchasing Enhanced Support Services shall be given instructions for receiving Support Services after the end of a Business Day.

  • Support Services means the Enhanced Support Services and the Standard Support Services.Term means subject to earlier termination in accordance with clause 7, a term of 24 months from the Service Start Date and provided that the parties may by written agreement extend such Term by additional periods of 12 months or such other periods as they agree in which case Term will include the period of such agreed extensions.


More Definitions of Enhanced Support

Enhanced Support means [an in-home service provided, in addition to other services to an individual, by a program that is approved by the Administration, to support the individual to remain in the community, and approved under] short-term, in-home services, in addition to other services to an individual, provided by a program to support the individual to remain in the community:
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Enhanced Support means support 24 hours, 7 days a week, 365 days a year basis, 6 hour clearance of faults.
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Enhanced Support means an option to increase Client’s support related activities but with flexibility and at lower cost per hour. Depending on Client’s needs, you are able to direct those hours toward a variety of On-Demand Service Requests.
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Related to Enhanced Support

  • Enhanced Services means any service offered over Common Carrier transmission facilities that employ computer processing applications that act on the format, content, code, protocol or similar aspects of a subscriber's transmitted information; that provide the subscriber with additional, different or restructured information; or involve End User Customer interaction with stored information. "Enhanced 911" or "E911" shall have the meaning set forth in Section 10.3.1.

  • Advanced life support means special services designed to provide definitive prehospital emergency medical care, including, but not limited to, cardiopulmonary resuscitation, cardiac monitoring, cardiac defibrillation, advanced airway management, intravenous therapy, administration of specified drugs and other medicinal preparations, and other specified techniques and procedures administered by authorized personnel under the direct supervision of a base hospital as part of a local EMS system at the scene of an emergency, during transport to an acute care hospital, during interfacility transfer, and while in the emergency department of an acute care hospital until responsibility is assumed by the emergency or other medical staff of that hospital. (Amended by Stats. 1984, Ch. 1391, Sec. 4.)

  • Child support means that part of a Child Restraint System by which the child can be raised within the Child Restraint System.

  • Enhanced softening means the improved removal of disinfection byproduct precursors by precipitative softening.

  • Enhanced 911 Service (“E911”) means a telephone communication service which will automatically route a call dialed “9-1-1” to a designated public safety answering point (PSAP) attendant and will provide to the attendant the calling party’s telephone number and, when possible, the address from which the call is being placed and the Emergency Response agencies responsible for the location from which the call was dialed.

  • SAP Support means SAP's then current support offering made available to Customer, as stated in the Order Form.

  • Helpdesk Support means the 24x7x365 centre which shall handle Fault reporting, Trouble Ticketing and related enquiries during this contract.

  • Basic life support means emergency first aid and cardiopulmonary resuscitation procedures to maintain life without invasive techniques.

  • First Level Support means any support relating to calls from Customer’s customers, end users or affiliates or general resolution of user errors, network errors, provisioning errors or Internet delays or malfunctions.

  • Child support services means any civil, criminal or administrative action taken by the Division of

  • Support means assistance that individuals require, solely because of the affects of developmental disability, to maintain or increase independence, achieve community presence and participation, and improve productivity. Support is flexible and subject to change with time and circumstances.

  • Level 1 Support means qualifying and logging all Technical Support Incidents, answering technical inquiries via telephone support and email regarding the Work and performing limited diagnostic services.

  • Customer Account Information means personally identifiable information including Personal Data and Consumption Data. Customer Account Information also includes information received by the Company from the customer for purposes of participating in regulated utility programs, including, but not limited to bill pay assistance, shutoff protection, renewable energy, demand-side management, load management, or energy efficiency.

  • Level 2 Support means, with the use of technical support specialists: (i) performing Defect isolation, Defect replication and interoperability testing; (ii) performing remote diagnostic services and on-site troubleshooting, if required; (iii) identifying the source of Defects; (iv) developing a reproducible test case for any Defect and documenting the details of such Defect for escalation to Level 3 Support; and (v) developing and implementing Workarounds where reasonably possible.

  • Behavior Support Plan means the individualized proactive support strategies used to support positive behavior.

  • Customer Support means the services by which 21Vianet may provide assistance to Customer to resolve issues with the Services.

  • Enhancement means, with respect to any Series of Notes, the rights and benefits provided to the Noteholders of such Series of Notes pursuant to any letter of credit, surety bond, cash collateral account, overcollateralization, issuance of subordinated Notes, spread account, guaranteed rate agreement, maturity guaranty facility, tax protection agreement, interest rate swap or any other similar arrangement.

  • Advanced Services refers to high speed, switched, broadband, wireline Telecommunications capability that enables users to originate and receive high-quality, voice, data, graphics or video Telecommunications using any technology.

  • Enhanced Service Provider (ESP means the provider of enhanced services, as those services are defined in 47 CFR Section 64.702.

  • Tier 2 Support means the Esri Technical Support provided to the Tier 1 Help Desk when a Case cannot be resolved through Tier 1 Support.

  • Cash medical support means an obligation to equally share all reasonable and necessary medical and dental expenses of children.

  • Family support services means providing opportunities for

  • Customer Account means an account carried by a Participant on behalf of a Customer.

  • Access Card means an ATM card, debit card or credit card and includes our Visa Card

  • payment service user means a natural or legal person making use of a payment service in the capacity of either payer or payee, or both;

  • Medical Child Support Order means any judgment, decree or order (including approval of a domestic relations settlement agreement) issued by a court of competent jurisdiction that: