End-User Inquiry definition

End-User Inquiry means oral or written contact from an End-User regarding ---------------- a billing charge usually as a result of the End-User disputing such charge or otherwise seeking an explanation. End-User Inquiries are either handled by EBI or Client in accordance with the attached Schedule VI, or handled by a Telco in accordance with such Telco's inquiry policies and applicable regulations.
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Examples of End-User Inquiry in a sentence

  • If EBI determines, in its reasonable discretion, that Client's End-User Inquiry support is unsatisfactory, EBI may elect to provide End-User Inquiry support immediately upon written notice to Client.

  • Initial Schedule Services Order Options Order -------- ---------------------- ------ I Validation/Registration ( ) II PhoneBill Services (Telco Billing) ( X ) IV Credit Card Processing ( ) V Automated Clearing House (ACH) ( ) VI End-User Inquiry (required with Service Option II or III) ( X ) VII Collection Services ( ) VIII Customer Management Services ( ) Throughout the Term of this Agreement, Client shall utilize EBI for any and all services covered by Service Orders hereunder.

  • The US West End-User Adjustment Fee is based on each line item adjusted SCHEDULE VI - SERVICE Order for END-USER INQUIRY ------------------------------------------------ This Service Order for End-User Inquiry ("Service Order") shall be effective as of the Effective Date of the Agreement ("Order Date") and shall remain in full force and effect as long as there is in effect a valid service order for either PhoneBill or DirectBill services.

  • EBI and Client have executed a separate service order to cover End-User Inquiry, which is attached to the Agreement as Schedule VI.

  • This Service Order shall generally include; ---------------------- i) submission of Client's valid Billing Transactions to Telcos for billing and collection, ii) processing of Unbillables, Adjustments and Uncollectables as such terms are defined herein, iii) database administration to support End-User Inquiry, iv) reconciliation and settlement of amounts due to Client with respect to the Billing Transactions, and v) standard reporting arid tracking for each Account established by Client.

  • Client may elect, by written notice ------------------------- to EBI, to provide Us own End-User Inquiry support provided, however, that Client is able to continually meet the performance requirements set forth on Exhibit Vl-A (the "Inquiry Standards"), attached hereto.

  • As a result of End-User Inquiry services, or otherwise as initiated by Client, EBI shall process Adjustments and incorporate the amount of such Adjustments into the settlement of amounts due to Client.

  • As a result of End-User Inquiry services or otherwise as initiated by either a Telco or Client, EBI shall process Adjustments, as such term is defined on Exhibit A to the Agreement, and incorporate the amount of such Adjustments into the settlement of amounts due to Client.

  • If in EBI's reasonable discretion, EBI determines that Client's End-User Inquiry support is unsatisfactory, EBI may elect to provide End-User Inquiry support immediately upon written notice to Client.

  • Client may elect, by written notice to EBI, to provide its own End-User Inquiry support provided, however, that Client can continually meet the performance requirements set forth on Exhibit VI-A (the "Inquiry Standards"), attached hereto.