Elite Services definition
Examples of Elite Services in a sentence
If Contractor is unable to re-perform the applicable Training, Elite Services or Maintenance Services, within a commercially reasonable time after Ordering Activity notifies Contractor of the corresponding breach of this warranty, Contractor shall refund to Ordering Activity the amount Ordering Activity paid for the defective Training, Elite Services or Maintenance Services, as the case may be.
Appian or its licensors shall retain ownership (including all intellectual property rights therein) of Appian’s work product provided as part of the Elite Services that is developed prior to or independently of the SOW, and all derivative works thereof (“Appian Pre-existing Material”).
Under the terms of this SOW and at the Ordering Activity’s request, Appian shall provide Elite Services associated with the specific applications that Ordering Activity has developed using the Appian Software (the “Applications”).
The Elite Services shall be provided at the request of Ordering Activity’s technical point of contact (“Technical POC”).
In the event of a breach of this warranty, Contractor’s obligation and Ordering Activity’s remedy is for Contractor through Appian to use commercially reasonable efforts to re- perform the defective Training, Elite Services or Maintenance Services, as appropriate, at no additional cost.
Ordering Activity must notify Contractor of any breach of this warranty, in writing, within five (5) business days after the defective Training, Elite Services or Maintenance Services, as applicable, are provided to Ordering Activity.
Upon payment of all amounts due therefore, Appian shall provide Ordering Activity with a paid- up, non-exclusive, irrevocable worldwide license to reproduce, prepare derivative works from, perform publicly, and display publicly Appian’s work product which is specifically developed for Ordering Activity as part of the Elite Services.
Appian’s Elite Services technical manager will provide the Ordering Activity Technical POC direct access to Trac to manage and update these requests to the Elite Services team.
For Application Issue P1 tickets, the Appian’s Elite Services technical manager will initiate a preliminary analysis, subject to the level of effort (“▇▇▇”) requirements listed below, and respond to the Ordering Activity’s Technical POC or sponsor by email and/or phone within eight (8) business hours of receiving the corresponding ticket on Trac.
The Elite Services technical manager will work with the Ordering Activity’s Technical POC or sponsor to investigate and analyze the issue to determine the appropriate resource to resolve the issue.