E-Line definition
Examples of E-Line in a sentence
MTTR applies only in those cases in which the Customer informs Verizon of an E-Line EVC Outage (i.e., opens a Trouble Ticket) and subsequently allows necessary physical or logical access to its premises and facilities for testing.
E-Line EVC SLA covers On-Net (Platinum) access and Off-Net access but does not apply to any Customer provided Local Access portion of Off-Net access.
Customer may qualify for credits under the MTTR Service Level Standard in addition to the E-Line EVC Availability Service Level Standard for a particular Hard Outage.
The DDR Service Level Standard represents the E-Line EVC effectiveness in transporting Customer frames across its Core Network.
The E-Line EVC SLA defines service disruptions as either a Hard Outage or a Service Issue.
Once Verizon confirms that the DDR on the Core Network for a specific Customer E-Line EVC connection does not comply with this Service Level Standard, Verizon will have thirty (30) calendar days from the opening of the Trouble Ticket to address the Service Issue and close the applicable Trouble Ticket before Customer may be eligible for SLA credits.
If the Ethernet Switched E-Line service does not meet the DDR Service Level Standard, the matter is considered a Service Issue and accorded a Service Restoration Priority 2.
All credits will be provided at the billing account number level in one lump sum, as opposed to each individual E-Line EVC connection under multiple BANs. Credits do not apply to Local Access or backhaul charges.
Availability includes the Local Access from the Customer premises to the Verizon E-Line EVC Provider Edge and the Core Network.
The total of all credits within any one month is limited to a maximum of one hundred percent (100%) of the MRC for the specific connection of E-Line EVC affected.