DLY definition

DLY means Number of Calls Answered by a CSR after the call was in the queue for at least 15 seconds labeled as “delayed” to indicate they were answered after the performance standard of answering 90 percent of incoming calls within four rings.
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Examples of DLY in a sentence

  • The Seller* shall also inform SPF* whether the occurrence of weaners deviating from DYL or DLY exceeds 10%.

  • A.6.1. Pool Weaners*: When registering Pool Weaners* for sale, the Seller* shall inform SPF* if the breed combination deviates from DYL or DLY.

  • When registering Pool Weaners for sale, the Seller shall inform SPF if the breed combination deviates from DYL or DLY.

  • The Seller shall also inform SPF whether the occurrence of weaners deviating from DYL or DLY exceeds 10%.

  • A.6.1. When registering weaners for sale, the Seller* shall inform SPF* if the breed combination deviates from DYL or DLY.

  • He shall also inform SPF* whether the occurrence of weaners deviating from DYL or DLY exceeds 10%.