DLIR definition
Examples of DLIR in a sentence
The hours worked by employees within shortage trades, as determined by the Department of Labor and Industrial Relations (DLIR), shall not be included in the calculation for this section.
Seller(s) certifies to Purchaser that, to the best of Sellers’s knowledge: (a) there are no undisclosed latent defects; (b) there are no pending orders or ordinances or resolutions that have been enacted or adopted authorizing work or improvements for which the Real Estate may be assessed, except N/A ; (c) there are no City, County or State orders that have been served upon Seller(s) requiring work to be done or improvements to be made which have not been performed, except N/A .
All reports and data used in the determination of SLA compliance and calculation of KPI metrics shall be made available to the Offeror by DLIR.
DLIR and the Offeror will monitor performance against the DLIR-specified Performance Measures in this document, and as part of defined project activities; The Offeror and DLIR will jointly develop production operations reports that will be used to demonstrate compliance with applicable Performance Measures.
All calls from DLIR to the Offeror technical support team that relate to a high priority production issue are to be answered within 30 seconds, where “answer” means the amount of time it takes to answer the call.
DLIR will consider extensions to the 10-day timeline on a case-by-case basis.
When a KPI reflected in an SLA is not met, and it has been demonstrated to be attributable to the baseline Unemployment Systems product, the Offeror will provide DLIR with a written Corrective Action Plan (CAP), submitted for approval by DLIR no later than 10 business days from the date DLIR requests the CAP.
Proposed corrective action going forward to avoid missing the KPI in the future The Offeror will implement the proposed corrective action (#6 above) only upon DLIR approval of the CAP.
Such a failure to achieve a KPI may, at the discretion of DLIR, but consistent with predefined penalties established herein, result in payment reduction to the Offeror.
DLIR reserves the right to promote any Performance Metric to the status of KPI and amend this SLA, through mutual agreement.