Dispatch Support definition
Dispatch Support is for remote locations that require onsite assistance but don’t warrant a full time resource. ● Mobile Device Support: The field services support team will provide ad hoc assistance to users who experience mobile device problems (including smartphone and tablets with cellular chips). Occasional and ad hoc assistance for Apple iPhones, Android Smartphones, and RIM Blackberry devices. Users with problems that cannot be easily resolved will be referred to the State’s wireless carrier for further assistance.