Deskside Support definition

Deskside Support has the meaning given in section 1.1 of Schedule 2, Annex 3. Detailed Design or Detailed Design Phase refers to the design phase of a project where the exact scope and requirements are defined and agreed for all Committed Transformations stated in Part B of Appendix 8-A (Transition and Transformation). Developed IPR means those materials and Intellectual Property Rights created specifically for the Customer pursuant to this Agreement or any SOW or Local Agreement but excluding: (i), modifications, enhancements or derivatives of Service Provider IPR; or (ii) any materials or other Intellectual Property Rights the creation of which falls outside the scope of the Services. Digital Product has the meaning set out in clause 25.11 of this Agreement.
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Examples of Deskside Support in a sentence

  • Provide training as necessary to the Supplier Tier 2 Deskside Support Team on Gap tools as agreed with Gap.

  • Software Support Requests relating to Liquidlogic & ContrOCC Application; Account Management; Access Control; Telephone Support; Incident Management (pertaining to core services); Software fault resolution (standard software and operating systems); Desk-side Support; Remote Support.

  • Deskside Support is the process for providing technical assistance for End User requests that require a Vendor technician to provide on-site services at the End User’s Location.

  • The Service Provider shall ensure that the Operations and Service Delivery shall: • Act as the first point of contact for all IT related issues for the End Users (including but not limited to those arising in relation to in-scope Services); • Handle Incidents and Service Requests; and • Provide services to End Users (Remote & Deskside Support Services) as set out in Appendix 2-A (Ops & Service Del.

  • Corporate Helpdesk: This support service includes both Helpdesk phone support (x65000), Desk-side Support, and Warranty parts replacement for standard equipment.

  • Client Service Management consists of customer support services (IT Service Desk), Service Management, IMAC Request Management, and Desk-side Support.

  • This support service includes both Helpdesk phone support (x65000), Desk-side Support, and Warranty parts replacement for standard equipment.