Deskside definition

Deskside shall have the meaning set forth in Section 1.3 (Definitions) of Exhibit A.4 (End User Support Services Statement of Work).
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Deskside means technical support provided at the location where the equipment is installed or typically located.
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Examples of Deskside in a sentence

  • The Services provided include, but are not limited to: • Desktop Services including: • Deskside support • Desktop management including Desktop/Laptop hardware break/fix • PC lifecycle management • Install, Move, Add, Change (IMACs) • Site Support • Software procurement • Help Desk including: • General support • SAP Help Desk • Sales Force Help Desk • R&D Scientific Help Desk • Messaging and calendaring • Collaboration Services, including but no limited to, eConferencing, Audio, Video & Web Conferencing.

  • Provide training as necessary to the Supplier Tier 2 Deskside Support Team on Gap tools as agreed with Gap.

  • Exhibit B.1 Gap / IBM Proprietary and Confidential Information Second Amended and Restated Master Services Agreement Deskside Urgency 1 (Critical Impact) Long Term Resolution The Deskside long term resolution for critically impacted End Users: delivery of repaired machine or hot swap.

  • Software Support Requests relating to Liquidlogic & ContrOCC Application; Account Management; Access Control; Telephone Support; Incident Management (pertaining to core services); Software fault resolution (standard software and operating systems); Desk-side Support; Remote Support.

  • Deskside Support is the process for providing technical assistance for End User requests that require a Vendor technician to provide on-site services at the End User’s Location.

  • Exhibit B.1 Gap / IBM Proprietary and Confidential Information Second Amended and Restated Master Services Agreement Deskside Urgency 4 (Low Impact) Initial Response The Deskside initial response for low impacted End Users: deprioritized by End User due to scheduling conflict, or minor inconvenience to End User.

  • Desk-side assistance as users startto use IQ and transition to a new process managed in IQ.

  • Supplier will perform KT for Deskside Services from the Effective Date.

  • Supplier will coordinate timelines for the Service Desk implementation with the associated Deskside Services implementation.

  • Desktop support assistance is provided via: • Deskside dispatch as a result of a submitting an incident • On the phone • Remotely using central configuration tools • Scheduled automated processes • Scheduled, on-site visits • Following established processes, DeskTech will install and upgrade applications.