Dedicated Support Engineer definition

Dedicated Support Engineer means a senior technical support engineer who is dedicated to managing the technical requirements of specific Interwoven customer accounts. Interwoven, may, in its discretion, substitute one or more product specialists on a Dedicated Support Engineer Team, or designate a different Dedicated Support Engineer to provide Support to Customer.
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Examples of Dedicated Support Engineer in a sentence

  • Customer must direct all calls or E-mails to a member of the Support Team (in the case of Standard or Gold Support) or a Dedicated Support Engineer (in the case of Platinum Support).

  • A member of the Support Team (in the case of ---------------- Standard or Gold Support) or a Dedicated Support Engineer (in the case of Platinum Support) will respond to reports of Error conditions brought to Interwoven's attention within the allotted time described below of receiving a report.

  • Such Support Team member or Dedicated Support Engineer will communicate to the Technical Contact (by telephone, E-mail or fax) to assist the situation, gather additional information, or report the status of Interwoven's efforts to correct an Error within the time specified in herein.

  • In addition, Customer agrees not to hire or engage any Novell personnel or subcontractor designated to provide on-site support services or consulting services to Customer such as a Primary Support Engineer, Dedicated Support Engineer or consultant ("Designated Provider") pursuant to this Agreement or any related statement of work or support or consulting engagement.