Customer Support Agreement definition
Examples of Customer Support Agreement in a sentence
Smart Rx may agree with a Customer to make certain partial or full payments to ScriptPro on behalf of such Customer with respect to the Customer Acquisition Agreement or the Customer Support Agreement, or both.
ScriptPro shall accept such payments made on behalf of the Customer, but such agreement to make the payments, if it exists, shall be strictly between the Customer and Smart Rx and shall not relieve the Customer of its responsibility to ensure that all payments due under the Customer Acquisition Agreement and the Customer Support Agreement are made timely to ScriptPro.
The Customer shall be responsible to make payments to ScriptPro under the terms of the Customer Support Agreement.
Each Orders shall consist of a Customer Acquisition Agreement and a related Customer Support Agreement, executed by the Customer, and also credit information and other documentation required by ScriptPro to evaluate and process the Order.
By way of description and not limitation, such a Customer Support Agreement may include topics such as respective rights and obligations regarding support services delivery SLAs, appropriate access to knowledge base and service request-related systems and tools, and other topics the Parties deem appropriate.
Regarding instances in which a customer is jointly using a VMware and a Dell product and each Party may have support services obligations to such customer, the Parties shall work in good faith to complete a Customer Support Agreement (“Customer Support Agreement”) by the Effective Date based upon each Party’s generally-available service offerings as well as any mutually agreed-upon new service offerings.
The term of This Qumu Cloud Platform Customer Support Agreement will be for the term of the Agreement under which the CUSTOMER subscribes to the QUMU Cloud Platform.
As noted in Clause 4.2 of AGREEMENT, QUMU shall make the QUMU Cloud Platform available 24 hours a day, seven days a week, subject to the Customer Support Agreement and this Maintenance policy or as otherwise permitted under the AGREEMENT.
The Parties agree that the Services will be governed by the following documents in this order of precedence: Customer Support Agreement, Customer Support Agreement Terms and Conditions, other writings signed by the Parties, other documents issued by the Parties relating to the Services.
The Customer must reference the RMA number on the failed component and ship it postage paid (unless postage is included as part of the Customer Support Agreement) to: Multiforce Systems Corporation, ▇▇▇ ▇▇▇▇ ▇▇▇▇▇▇, ▇▇▇▇▇▇▇▇▇, ▇▇ ▇▇▇▇▇.