Customer Satisfaction Level" definition
Customer Satisfaction Level" means: (a) with respect to the Company: the level of customer satisfaction, determined on the basis of the annual SCI score of the Company Operating Group, expressed as a percentage, and (b) with respect to NWIP: the level of customer satisfaction, determined on the basis of the annual SCI score of the NDS, expressed as a percentage; in each case, as measured by the appropriate Marketing Services Vendor pursuant to Article 7.3 of the JV Agreement.