Customer Readiness definition

Customer Readiness. This program focuses on customer support, including the coordination of retrofit activity and developing contingency plans where appropriate. The Company is currently working with its customers to develop and implement potential retrofit or upgrade programs and offering assistance in making its products Y2K compliant. The Company estimates that total Y2K costs will be approximately $500,000, the great majority of which will be incurred by January 2000. Y2K costs incurred through December 31, 1998 have been charged to operations and have not been material. The Company is continuing its assessments and developing alternatives that will necessitate refinement of this estimate over time. There can be no assurance, however, that there will not be a delay in, or increased costs associated with, the programs described in this section.
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Examples of Customer Readiness in a sentence

  • The Customer Readiness phase is estimated to last 2-weeks, however this is dependent on the Customer and is not included in the Project Plan timeline.

  • YEAR 2000 RISKS The Company has a Year 2000 ("Y2K") Task Force focusing on four key readiness areas: 1) Internal Infrastructure Readiness, addressing internal hardware and software, including both information technology and non-information technology systems; 2) Product Readiness, addressing product functionality; 3) Supplier Readiness, addressing the preparedness of key suppliers to the Company and 4) Customer Readiness, addressing customer support.

  • The phases are outlined below: Customer Readiness – The customer will prepare and provide necessary data and key requirements in order to kick-off the project.

  • Customer Readiness shall mean a Product that can be installed at an IPI customer site.

  • Conga will provide guidance and templates for the collection of the data and requirements during the Customer Readiness phase.