Customer-Induced issue definition
Customer-Induced issue means issues arising out of (a) specifications, instructions or input provided by Customer; (b) Customer’s use of services, hardware, software, integrations, extensions or interfaces not forming part of the Software or the Services (c) issues caused by inadequate sizing or bandwidth in Customer’s systems or delays or failures in Customer’s network or on-line connectivity; (d) issues caused by incorrect or unpermitted use by Customer of the Services or the Software, or use beyond the applicable Use Level, or a manner otherwise not permitted under the AUP which has not been separately approved by IFS in writing; or (e) breach by Customer of the ▇▇▇▇ or otherwise caused by Customer (and, for the avoidance of doubt, each applicable whether induced by Customer or any third party acting on its behalf).
Customer-Induced issue means issues arising out of (a) specifications, instructions or incomplete or erroneous information or input provided by Customer;
Customer-Induced issue means any non-conformity or issue with respect to a Deliverable which is related to, concerns or results from:
More Definitions of Customer-Induced issue
Customer-Induced issue has the meaning give in SM3.4.
Customer-Induced issue means issues arising out of (a) specifications, instructions or input provided by Customer; (b) Customer’s use of services, hardware, software, integrations, extensions or interfaces not forming part of the Software or the Services (c) issues caused by inadequate sizing or bandwi dth in Customer’s systems or delays or failures in Customer’s network or on-line connectivity; (d) issues caused by incorrect or unpermitted use by Customer of the Services or the Software, or use beyond the applicable Use Level, or a manner otherwise not permitted under the AUP which has not been separately approved by IFS in writing; or (e) breach by Customer or otherwise caused by Customer (and, for the avoidance of doubt, each applicable whether induced by Customer or any third party acting on its behalf).
Customer-Induced issue means Issues arising out of (a) specifications, instructions or input provided by Customer; (b) Customer’s use of services, hardware, software, integrations, extensions or interfaces not forming part of the Software or the Services (c) Issues caused by inadequate sizing or bandwidth in Customer’s systems or delays or failures in Customer’s network or on-line connectivity; (d) Issues caused by incorrect or unpermitted use by Customer of the Services or the Software, or use beyond the applicable Use Level, or a manner otherwise not permitted under the Acceptable Use Policy (AUP) which has not been separately approved by OmniByte in writing; or (e) breach by Customer or otherwise caused by Customer (and, for the avoidance of doubt, each applicable whether induced by Customer or any third party acting on its behalf).
Customer-Induced issue means issues arising out of (a) specifications, instructions or input provided by Customer; (b) Customer’s use of services, hardware, software, integrations, extensions or interfaces not forming part of the Services (c) issues caused by inadequate bandwidth in Customer’s systems or delays or failures in Customer’s network or on-line connectivity; (d) issues caused by incorrect or unpermitted use by Customer of the, or use beyond the applicable Use Level, or a manner otherwise not permitted under the AUP; or (e) breach by Customer of the Agreement or otherwise caused by Customer.
Customer-Induced issue is an issue arising out of any of the following: • Specifications, instructions or incomplete or erroneous information or input provided by Client; • Client’s use of services, hardware, software, integrations, extensions or interfaces not forming part of the Licensed Software or services; • Issues caused by inadequate sizing or bandwidth in Client’s systems or delays or failures in Client’s network or on-line connectivity; • The Licensed Software related to Customer’s incorrect or unpermitted use or modification, excessive use, or deployment of Resolutions or new Releases in a manner not prescribed in the applicable Copperleaf documentation or otherwise directed by ▇▇▇▇▇▇▇▇▇▇ in writing; • Breach by Client or otherwise caused by Client or any third party acting on its behalf; • Issues caused by use beyond the applicable use levels, or a manner otherwise not permitted under the applicable terms which has not been separately approved by Copperleaf in writing. SM3.5. A “False Alarm” is a Customer-Induced Issue(s), an issue which relate(s) to content or data or issues relating to software not forming part of the Licensed Software or other elements outside Copperleaf’s reasonable control. Copperleaf will have no responsibility for any False Alarm. Client understands that any work performed by Copperleaf in regards of any False Alarm may involve additional charges, whether or not the Support Ticket is successfully resolved. Copperleaf will notify the Client without undue delay when the relevant Copperleaf resource realises that a Support Ticket constitutes a False Alarm. SM3.6. Target resolution times. Target resolution times are specified in the table below: 1 (Critical) System or Service Down. The affected Instance is offline or has severe disruptions, potentially due to security issues or applications malfunction. This hinders critical business tasks with no available workaround. This can apply to Production, Critical Non-Productive environments, deployment errors, data corruption, or critical security vulnerabilities. To qualify as P1, a skilled Client-side resource is needed to work with Copperleaf. One (1) Day 2 (High) Service Degraded for Business-Critical Function. The affected Instance experiences significant service reduction or application performance issues without causing data loss. No acceptable workaround exists. This qualifies as P2 if business critical functionality is affected, or if there are deployment errors hindering critical operations, so...
Customer-Induced issue is an issue arising out of any of the following: • Specifications, instructions or incomplete or erroneous information or input provided by Client; • Client’s use of services, hardware, software, integrations, extensions or interfaces not forming part of the Licensed Software or services; • Issues caused by inadequate sizing or bandwidth in Client’s systems or delays or failures in Client’s network or on-line connectivity; • The Licensed Software related to Customer’s incorrect or unpermitted use or modification, excessive use, or deployment of Resolutions or new Releases in a manner not prescribed in the applicable IFS documentation or otherwise directed by IFS in writing; • Breach by Client or otherwise caused by Client or any third party acting on its behalf; • Issues caused by use beyond the applicable use levels, or a manner otherwise not permitted under the applicable terms which has not been separately approved by IFS in writing.