Custom program means a computer program which is specifically designed and developed only for
Electronic Subcontracting Reporting System (eSRS) means the Governmentwide, electronic, web-based system for small business subcontracting program reporting. The eSRS is located at http://www.esrs.gov.
Maintenance Service means the telephone system maintenance services supplied by us pursuant to the Telephony System and Maintenance Service Specific Terms and as described on the relevant Order Form;
System Downtime means any interruption of access to the Hosting Web Site as measured by the System Availability Monitoring Mechanism. System Downtime specifically excludes: (a) any Scheduled Downtime; (b) inability to access the System resulting from failure in the internet backbone or networks not directly managed by NCR Voyix or its subcontractors or agents; (c) erroneous System monitoring, in which NCR Voyix establishes that the incorrect reporting of the inability to access the System was due to failure in the monitoring mechanism rather than a failure in the System; (d) an Extreme Service Interruption Event; or (e) any System Downtime caused by Customer.
Custom Software means Software identified as such in Appendix 4 of the Contract Agreement and such other Software as the parties may agree in writing to be Custom Software.