CTO Management definition
Examples of CTO Management in a sentence
PRC reports will be updated and enhanced periodically by mutual agreement of ACT and CTO Management.
ACT will notify CTO Management of any unscheduled outage and resolve the issue as quickly as possible.
This information will be captured using the PRC form, which must be approved by CTO Management.
Prior authorization from CTO Management is required for these exceptions.
Note that this also includes CTO Management defined ‘peak business period hours’, including but not limited to: end of tax year, end of fiscal year, month end close and billing periods.
If it becomes necessary to interrupt service during prime business hours, prior notification to and approval from CTO Management is required unless the situation is critical in nature and could cause more damage if not handled immediately.
Contact information for all support staff will be given to the CTO Management Team.
At CTO’s discretion, immediate or within the resolution timeframe listed below, CTO Management may elect to revert to the last known production version of working code depending on critical business needs including, but not limited to: end of tax or fiscal year, month end close, and billing periods.
Unless business critical, CTO Management is responsible for providing ACT adequate advance notice, i.e. a minimum of 3 days’ prior notice to such event, to ensure that ACT Group may properly plan and schedule staffing requirements.
In these instances, ACT Group will communicate such cases within a 4-day advance communication to CTO Management, unless the maintenance is deemed critical to system stability.