Critical Support definition
Examples of Critical Support in a sentence
Priority Level Characteristics of Support Incident Resolution Targets 1 Critical Support incident that causes (a) complete application failure or application unavailability; (b) application failure or unavailability in one or more of the client’s remote location; or (c) systemic loss of multiple essential system functions.
Critical Service Error • Issue affecting entire system or single critical production function; • System down or operating in materially degraded state; • Data integrity at risk; or • Declared a Critical Support Request by the University and confirmed by Supplier; High Service Error • Primary component failure that materially impairs its performance; or • Data entry or access is materially impaired on a limited basis.
Customer Contacts include designated support contact, authorized support contact, key user, application administrator or system administrators whose roles within specific Cloud Services are authorized to contact or access the Customer Interaction Center, SAP Support Advisory Services and Mission Critical Support services.
The Corrective Action Plan shall include, at a minimum: (a) a commitment by Vendor to devote the appropriate time, skilled Vendor personnel, systems support and equipment, and/or resources to remedy, and prevent any further occurrences of Critical Support Request issues; and (b) time frames for implementation of the Corrective Action Plan.
With respect to any Critical Support Request, until Resolved, Vendor shall escalate that Support Request within sixty (60) minutes of Receipt to the appropriate Vendor support personnel (as designated by Vendor), including, as applicable, Vendor’s SVP of Client Operations.
Priority Level Characteristics of Support Incident Resolution Targets* 1 Critical Support incident that causes (a) complete application failure or application unavailability; (b) application failure or unavailability in one or more of the client’s remote location; or (c) systemic loss of multiple essential system functions.
Critical Issue affecting entire system; Issue affecting single critical production function, such as, for example, [list single critical production functions that would constitute a “Critical” Support Request classification]; System down or operating in materially degraded state; Potential services to Users affected; Data security or integrity at risk; Material financial impact; Declared a Critical Support Request by the State of Iowa CIO or designee; and/or Widespread access interruptions.
Subscribers are enrolled in one of six Forcepoint Technical Support programs: (1) Standard Support; (2) Premium Support; (3) Premium Priority Support; (4) Mission Critical Support; (5) Mission Critical Support Global; (6) Mission Critical Support Elite.
LOVIS does not give or enter into any condition, warranty or other term to the effect that the Services, Support or Critical Support will be entirely free from defects, continuously available or that their operation will be entirely error free.
Oracle Mission Critical Support for SaaS B92120 - Mission Critical Support for SaaS - Standard Your order incorporates by reference the terms of this exhibit.