Critical Response Time definition
Critical Response Time means the time interval between activation of the high wet well level alarm in a Pump Station and the SSO or CSS Release under peak flow conditions.
Critical Response Time. 15 minutes during Operating Hours, and 30 minutes during Non-Operating Hours;
Examples of Critical Response Time in a sentence
Service Level Requirement: Critical Response Time = 15 mins Service Level Failure: Critical Response Time > 30 mins Service Level Failure Remedy: In the event of a Service Level Failure, Client will be credited 5% of the fees, and will be credited an additional 5% of such fees for each additional 30 minutes by which the Service Level Requirement is missed for a specific Incident to a maximum of 25% of the total Services amount.