Critical Problem (SL1) definition
Critical Problem (SL1) means any fault in a System that renders the System inoperative or so impairs its operation as to have a significant adverse impact on the Customer’s production network. Examples of Critical Problems include significant reduction in capacity, creation of a hazard or emergency situation, continuous or frequent instabilities affecting traffic handling capability on a significant portion of the Customer’s production network, and loss of connectivity or isolation to a significant portion of the Customer’s production network.