Critical Performance Failure definition

Critical Performance Failure means: the Supplier accruing in aggregate 50 or more Service Points (in terms of the number of points allocated) in any period of 3 months; or the Supplier accruing Service Credits or Compensation for Unacceptable KPI Failure which meet or exceed the Service Credit Cap;

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Critical Performance Failure means: (a) the Supplier accruing in aggregate 750 or more Under Performance Points (in terms of the number of points allocated) excluding any awarded for "BBTP-Critical" in any one year; or (b) one thousand (1,000) or more Under Performance Points (in terms of the number of points allocated) in any one year, the Supplier accepting that this may bring Under Performance Points awarded for that year above one thousand (1,000) but still being subject to the Service Deduction Cap; or (c) for the same SKPI to be in the "BBTP–Critical" band for any two consecutive years with no evidence of improvement;

Critical Performance Failure has the meaning given in Schedule 2.2 (Service Levels) of the Call- Off Terms; "CRM" means Customer Relationship Management; it is a technology platform used to manage an organisation's interaction with its Service Users; "CRTPA" means the Contracts (Rights of Third Parties) Act 1999; "Customer Background IPRs" means in respect of each Call-Off Agreement: (a) IPRs owned by the Customer before the Service Commencement Date applicable to the relevant Call-Off Agreement, including IPRs contained in any of the Customer's Know-How, documentation, processes and procedures; (b) IPRs created by the Customer independently of the applicable Call-Off Agreement; and/or (c) Crown Copyright material which is not available to the Supplier otherwise than under the applicable Call-Off Agreement; but excluding IPRs owned by the Customer subsisting in the Customer Software; "Customer Cause" means any material breach by the Customer of any of the Customer Responsibilities, except to the extent that such breach is: (a) the result of any act or omission by the Customer to which the Supplier has given its prior consent; or (b) caused by the Supplier, any Sub-contractor or any Supplier Personnel; "Customer Change Manager" means the person appointed to that position by the Framework Authority or the Customer (as the case may be) from time to time and notified in writing to the Supplier;

Examples of Critical Performance Failure in a sentence

• If a Critical Performance Failure occurs, the Authority may exercise its rights to terminate this Agreement in whole or in part pursuant to Clause 34.1 or 34.2 (Termination by the Authority).

• If a Critical Performance Failure occurs, the Authority may exercise its rights to terminate this Agreement in whole or in part pursuant to Clause 33.1 or 33.2 (Termination by the Authority).

• If a Critical Performance Failure occurs, the Authority may exercise its rights to terminate this Agreement in whole or in part pursuant to Clause 29.1 or 29.2 (Termination by the Authority).

• If a Critical Performance Failure occurs, Network Rail may exercise its rights to terminate this Agreement in whole or in part pursuant to clause 36.1 or 36.2 (Termination by Network Rail).

• If a Critical Performance Failure occurs, the Authority may exercise its rights to terminate this Agreement in whole or in part pursuant to Clause 30.1 or 30.2 (Termination by the Authority).

• If a Critical Performance Failure occurs, the Buyer may exercise its rights to terminate this Contract in whole or in part pursuant to Clause 33.1 or 33.2 (Termination by the Buyer).

More Definitions of Critical Performance Failure

Critical Performance Failure has the meaning given to it on the Task Order;

Critical Performance Failure has the meaning ascribed to it in Annex 2 of Schedule 4 of the relevant Call-off Terms;

Critical Performance Failure means:- an Improvement Plan Trigger occurs in respect in respect of 100% of the Call‑Off Contract Performance Indicators under a Call‑Off Contract in any Measurement Period an Improvement Plan Trigger occurs in respect of multiple (two (2) or more) Service Levels for four (4) or more consecutive Measurement Periods under a Call‑Off Contract or an Improvement Plan Trigger occurs in respect of multiple (two (2) or more) Quality Measures for two (2) or more consecutive Measurement Periods under a Call‑Off Contract