Complaint response definition

Complaint response or "response" means a communication between the utility and the customer that identifies the problem and a solution to the complaint.
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Complaint response means a communication from the undertaking to the end-user that addresses all aspects of the complaint raised by the end-user and provides reasons, where Complaint Resolution is not provided as part of the response, for any delay and the steps being undertaken by the undertaking in investigating and resolving the complaint together with a provisional resolution date where available.
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Examples of Complaint response in a sentence

  • The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee's compliance with the terms and conditions of the Renewal License, with emphasis on PEG Access Channels, facilities and support, customer service and Complaint response; and (ii) hear comments, suggestions and/or Complaints from the public.

  • The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee’s compliance with the terms and conditions of the Renewal License, with emphasis on PEG Access channels, facilities and support, customer service and Complaint response, and Programming; and (ii) hear comments, suggestions and/or Complaints from the public.

  • Complaint response, compliance assistance, and compliance and enforcement responsibilities (including inspections) for the following Type 1 General Aquifer Protection Permits.

  • Complaint response and compliance assistance for private residential Gray Water Systems authorized by the Type 1 Recycled Water General Permit.

  • The purpose of said evaluation hearing shall be to, among other things, (i) review the Franchisee's compliance with the terms and conditions of this Franchise, customer service and Complaint response, and PEG Access Channels, facilities and support; and (ii) hear comments, suggestions and/or Complaints from the public.

  • The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee's compliance to the terms and conditions of this Renewal License, with emphasis on PEG Access Channels, facilities and support; customer service and Complaint response; and (ii) hear comments, suggestions and/or complaints from the public.

  • The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee's compliance with the terms and conditions of the License, with emphasis on PEG Access Channels, facilities and support, customer service and Complaint response; and (ii) hear comments, suggestions and/or Complaints from the public.

  • This will help determine which, if any, tools or resources may enhance agency activities that can be associated with environmental justice factors, such as:  Public outreach and education  Site cleanup  Enforcement  Technical assistance  Rule making  Complaint response  Permitting  Compliance monitoring As time and resources allow, the EPA and Ecology will collaboratively host an EJ networking meeting in the state.

  • Seller will maintain a cross-reference from Seller’s Complaint response to Buyer’s associated Complaint file numbers.

  • The purpose of said evaluation hearing shall be to, among other things, (i) review the Licensee's compliance with the terms and conditions of this Renewal License, with emphasis on PEG Access Channels, facilities and support, customer service and Complaint response, and the Institutional Network; and (ii) hear comments, suggestions and/or Complaints from the public.