Complaint Ratio definition
Complaint Ratio. : means the number of complaints per every one thousand (1,000) trips completed.
Complaint Ratio means the number of STC customer delivery complaints received per day per 1,000 home deliveries of the Publications provided by CTC.
Examples of Complaint Ratio in a sentence
PASSENGER COMPLAINT RATIO: "Passenger Complaint Ratio" is defined as the number of passenger complaints received by Chautaugua and/or US Airways for service failings per one hundred thousand (100,000) passengers carried under the terms of this agreement.