CMCR definition
Examples of CMCR in a sentence
Response (CMCR) statewide for all children, regardless of eligibility, to prevent unnecessary acute care.
The CMCR must operate 24/7, via a toll-free number, and must have plans to respond to crises by telephone or in-person and to report data related to timeliness of response and families’ engagement in HCBS following a crisis.
The SME notes that contract language requires 24/7 availability of qualified and trained staff, clinical supervisor availability, and requirements specific to call response, handling of crisis calls and warm transfer to the CMCR providers, and performance and outcome measures and administrative data.
This distinction is important, as it is expected that some children will need to access CMCR, behavioral support services, and other Agreement services who would not meet these criteria.
This statewide number provides triage and warm hand-offs to local CMCR service providers for youth and families calling with a self-identified behavioral health crisis, and resource and referral information for non- urgent behavioral health needs.
CMCR is supported by a statewide call center called the Children’s Crisis and Referral Line (CCRL) which is part of a broader West Virginia call center system focused on various public and behavioral health issues (e.g., gambling), with a dedicated line and staff specific to child and family issues.
However, while the Continuous Quality Improvement Plan – Proposed Key Performance Indicator (KPI) Tables (Working Document) includes Wraparound indicators (Tables 2 and 7) and CMCR (Table 6) indicators related to crisis, many of those indicators lack details on the frequency of review, who is responsible for review, and guidance for review.
These recommendations focus in two key areas: identification and resolution of any gaps in CMCR that could result in access or quality of care challenges due to the bureau-specific approach (i.e., three different ways) that CMCR is available in West Virginia; and monitoring of data to ensure access to care and to guide quality improvement.
The CMCR must operate 24/7, via a toll-free number, and must have a plan to respond to crises by telephone or in-person, and to report data related to timeliness and engaging families in HCBS following a crisis.
The SME comments in response recommended greater clarity regarding who could access the services, inclusion of Agreement requirements 30a-d in the data,11 and clarity regarding the relationship between the CMCR service and 11 At a minimum, the implementation plan will contain: a.