Cloud Support definition

Cloud Support means the support provided by a specialized Cloud Support Team monitoring and maintaining the Cloud Service as set forth in this Exhibit A.
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Cloud Support means Licensee access to BT’s team of product experts for Power365 and Power365 Directory Sync who will help the Licensee resolve issues related to the Software, including using commercially reasonable efforts to correct software defects in a timely manner. A BT software developer or consultant may be brought in to assist in the resolution of such BT Cloud Support Case, as determined by BT in its sole discretion. If a Licensee purchases the Power365 Tenant-to-Tenant Essentials offering included for migration workload purchases, the Licensee is provided with up to 6 hours of support for a minimum of 250 seats including initial guidance and pre-requisite analysis, live configuration guidance with Q&A and project setup and tenant pairing.
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Cloud Support. Ideal if you don’t need an onsite technician, but just need someone to manage your Microsoft 365 installation.
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Examples of Cloud Support in a sentence

  • During the MCE Service Term, we will provide Standard Technical Support Services and Cloud Support to you.

  • Under “Cloud Support,” our Cloud Support engineers will provide ongoing support to help you maximize the performance and agility – and minimize the cost – of your MicroStrategy Cloud Platform deployment, as further described in the MCE Service Guide.

  • SISW’s technical support for these Cloud Services and the applicable service levels are governed by the Cloud Support and Service Level Framework found at ▇▇▇▇▇://▇▇▇.▇▇▇▇▇▇▇.▇▇▇/sw-terms/sla, which is incorporated herein by reference.

  • You will reimburse us for all reasonable expenses we incur when delivering Cloud Support.

  • Cloud Support is included only during the period that You are actively using the Gurobi Cloud service (the “Cloud Support Period”).

  • Services provided under a Cloud Services engagement are supplemental to and distinct from those provided under Cloud Support.

  • OEM shall provide support to End Users for the Cloud Service, and SAP shall provide support to OEM as described in the OEM Cloud Support Schedule.

  • During the Cloud Support Period, Gurobi warrants that the Product will perform substantially in accordance with the documentation published by Gurobi as updated from time to time.

  • This Cloud Support Service Level Agreement (“Cloud SLA”) is supplemental to and incorporated into the applicable SaaS Agreement, UCA, and other applicable Supplemental Terms.

  • Support for the Cloud Service will be provided by SAP to OEM as described in the OEM Cloud Support Schedule.