Cloud Service Request definition
Cloud Service Request means a request made to the first level support service to diagnose and address an Error in a Cloud Application or to report the purchased Cloud Application(s) is not Available.
Cloud Service Request means a request made to the first level support service to diagnose and address an Error in a Cloud Application or to report the purchased Cloud Application(s) is not Available (as defined in the Cloud Services Agreement).
Examples of Cloud Service Request in a sentence
Hexagon shall have: (i) the remainder of the Month in which the Customer notified Hexagon of the Service Incident by way of a Cloud Service Request, which notified Hexagon of the problem which resulted in the Service Operational Time falling below the applicable Service Level, plus (ii) one (1) additional Month (collectively, the “Go Green Period”), to return the Service Operational Time to such Service Level.