Cloud Application Downtime definition

Cloud Application Downtime exists when the Approved Business Application associated with the Service is unable perform its basic functions. Cloud Application Downtime is measured from the time a trouble ticket is opened by Customer to the time the Approved Business Application is again able to perform.

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Examples of Cloud Application Downtime in a sentence

• Cloud Application Downtime is measured from the time a trouble ticket is opened by Customer to the time the Approved Business Application is again able to perform.