CLOSED TICKET definition
CLOSED TICKET means that the technician has completed entering the trouble cause and resolution information, time and travel, and parts requirements information into the trouble ticketing system and has manually closed the ticket. SLA CREDITS WILL BE APPLIED TO NEXT SCHEDULED INVOICE. JATO article IV attachment A 2 08/24/99 Lucent Technologies Proprietary Use Pursuant to Company Instructions * INDICATES CONFIDENTIAL TREATMENT REQUESTED