Chat Tool definition

Chat Tool refers to a web-based or other tool to be utilized by the Chat Agents to access Chats from T-Mobile customers and engage in same; as of the SOW Effective Date, the Chat Tool shall be the “ATG Live Help” platform; alternative Chat Tools may be specified from time-to-time at T-Mobile’s sole discretion. Provider shall abide by any terms of use required for use of the Chat Tool, as well as license conditions on use of the Chat Tool as may be provided separately by or on behalf of T-Mobile from time-to-time.
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Examples of Chat Tool in a sentence

  • Business Care English — Chat Provides English language general customer service support and technical support for billing issues, call handling, coverage, calling features, rate plans, services, etc., using the Chat Tool specifically for T-Mobile customers and sales representatives in the business and government channels.

  • Notwithstanding anything to the contrary elsewhere in the Agreement, Provider agrees and acknowledges that it will not store the Chats, any contents thereof, or any Personal Information received via T-Mobile in any form outside of the Chat Tool.

  • The “Chat Tool” refers to a web-based or other tool to be utilized by the Chat Agents to access Chats from T-Mobile customers and engage in same; as of the SOW Effective Date, the Chat Tool shall be the “ATG Live Help” platform; alternative Chat Tools may be specified from time-to-time at T-Mobile’s sole discretion.

  • Provider shall provide T-Mobile with a secured and dedicated remote monitoring solution and sufficient licenses to monitor on a real-time basis an unlimited number of “live” Chats; for the avoidance of doubt, T-Mobile’s right to such remote monitoring of “live” Chats will be in addition to, and without limitation of, T-Mobile’s right to monitor any stored Chats via the Chat Tool.

  • Chat Provides English language technical support for BlackBerry, PDA, and Windows Mobile Devices; covers issues with Internet and web browsing, email, making/receiving calls, text messaging, voicemail, etc., using the Chat Tool.

  • In the absence of applicable instructions from T-Mobile during Downtime, Provider shall require Chat Agents to attempt to use Remedy or the Chat Tool (or other online tool approved by T-Mobile in writing from time-to-time) and, if such is not possible, to capture such Chat Services information on Downtime forms.

  • T-Mobile shall deliver Chats to the Chat Tool, and shall deliver a data circuit to, a single Provider network point of entry at each applicable United States Site, or to a United States port of entry location if the Site is located outside of the United States, as provided in Exhibit E (Computing and Network Specifications) of the Agreement, or as otherwise mutually agreed between the Parties in writing.

  • Information given to T-Mobile customers or collected by Chat Agents shall be directly taken from and/or input into the Chat Tool.

  • Provider shall access the Chat Tool via a VPN system specified in Exhibit E (Computing and Network Specifications), to ensure that all Chats are transmitted in encrypted form.

  • In the event that Provider is unable to perform the Chat Services due to a failure of Facilities or the Chat Tool (“Downtime”), Provider shall immediately notify T-Mobile in writing giving reasonably sufficient details of the Downtime and, as instructed by T-Mobile, capture applicable Chat Services information in Remedy or the Chat Tool (or other online tool approved by T-Mobile in writing from time-to-time) or on Downtime forms provided by T-Mobile from time-to-time.