Certified Reseller definition
Examples of Certified Reseller in a sentence
Certified Reseller is responsible for servicing Client with respect to all inquiries, feedback, complaints, concerns or any other related issues.
The Certified Reseller is responsible for the post-sale installation, configuration, implementation, and training of the software product(s) set forth in Schedule A.
Certified Reseller is responsible for providing all improvement(s), bug fixes, enhancement(s), modification(s), update(s) and upgrade(s) to the System to cause the System to operate under HSMS INC.’s latest version(s) or release(s) and HSMS INC.’s supported operating system(s).
Certified Reseller is responsible for telephone service desk for the purposes of triaging and resolving day-to-day Software related questions and troubleshooting.
The following guidelines (the “Guidelines”) are the responsibilities of the Certified Reseller to the Client.
Certified Reseller will maintain at all times appropriate staffing, training, and any other requirements to perform (i) installation, configuration, implementation, and training, (ii) Tier 1 Support Help Desk Function, and (iii) and upgrades/updates of the Software.
When offering these (e.g. consulting and training) services, you may state that you are a Certified Reseller, but you may not state that you are a Certified Consultant, or Certified Trainer, or that your courses are Certified Training Courses (or similar) as these rights will be administered separately under a future Partner Program.
A, B and C shall apply only if the Services have been configured by HSMS’ certified personnel or personnel of a Certified Reseller.
A, B and C shall apply only if the Software has been installed and configured by HSMS, INC.’s certified personnel or personnel of a Certified Reseller.
Certified Reseller is responsible for telephone service desk for the purposes of triaging and resolving day-to-day Services related questions and troubleshooting.