Case Status Update definition

Case Status Update means the status update provided by Orange (including Akamai) to Customer for CDN Service Requests.
View Source

Examples of Case Status Update in a sentence

  • The Response Time Service Levels, Live Support Availability Service Levels, and Case Status Update Frequency Service Levels for the Standard Support with Enhanced Support SLA, Priority Support, Named Enhanced Support, and Premium Support are set forth in Table 2: Standard Support with Enhanced Support SLA, Table 3: Priority Support, Table 4: Premium Support, and Table 5: Named Enhanced Support.

  • The following requests will follow the Business Guidelines above:  Application Paperwork  Inforce Paperwork  Receipt and Review of Application  Case Status Update o Weekly email and/or phone communication o Phone communication at least twice monthly Inforce policy information will be handled same day unless there is a large list of policies involved, those requests will be given a week turnaround time and agent will be notified.

  • Customer must submit claims for Service Level credits for any unachieved Response Time Service Levels, Response Time Service Levels for Enhanced Support SLA, Live Support Availability Service Levels, and Case Status Update Service Levels in writing (which may be via email to the email address provided by Orange for such claims) to Orange within 7 days following the day on which the alleged Service Level failure occurred.

  • The Response Time, availability of Live Support, and the frequency of the Case Status Update vary according to the type of Customer Support (i.e. Standard Support, Priority Support, Premium Support or Named Enhanced Support) purchased by Customer.