Case resolution definition
Examples of Case resolution in a sentence
Customer may supply Company with permanent administrator login access to Customer’s sandbox and/or production account in order to facilitate the Support Case resolution process.
Case resolution will be marked as completed when the Service Desk communicate to the customer that the incident is resolved.
Provides Web access to the TAC CTS tool for online Case creation, status monitoring, Case resolution notification and queries to run Case history reports.
If no effective Case resolution or workaround is achieved or no acceptable approach is evident within the following time lines, Vitria will ensure that appropriate company resources are deployed until an appropriate resolution or interim resolution target is in place: ENTERPRISE ENTERPRISE EXPERT EXPERT VITRIA ACTION PRIORITY 1 PRIORITY 2 PRIORITY 1 PRIORITY 1 ------------- ---------- ---------- ---------- ---------- Vitria Customer Services management is notified.
Case resolution notifications SERVICE CREATIO PRODUCTS: Service Creatio enterprise edition, Service Creatio customer center edition, and Financial Services Creatio, customer journey edition products can send your customers email notifications, informing them about changes in their support case status.
Step 2: Vitria Support resources are assigned and Case resolution efforts begin as defined above in Service Level Objectives.