Case Logging definition

Case Logging means the logging of a Support Case by a Designated Contact in one of the three ways outlined in Clause 2, and shall include the following information:  Date and time  Designated Contact details  Detailed Description of the Support Case,  Details of the “To:” and “From:” email addresses  Exact error message/text relating to the Support Case

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Examples of Case Logging in a sentence

• Case: a request made in accordance with the Case Logging Procedure by Client to Keyloop for Support and Maintenance Services in relation to a Keyloop Software for which Keyloop has agreed to provide support.

• Case: a request made in accordance with the Case Logging Procedure by Partner to Keyloop for Support and Maintenance Services in relation to the Platform for which Keyloop has agreed to provide support.

• SELLER hereby appoints the Director and his or her designee as its project representative for this Agreement and for the Project who will be responsible for coordinating SELLER's activities hereunder with PURCHASER and Governmental Agencies.