Callback Request definition
Callback Request a request from an End User to the Service to initiate contact.
Callback Request a request from an End User to the Service to initiate contact. Callback: a call made by the Buzzeasy Service to an End User in response to a Callback Request. Charging Month: a charging period, usually Calendar Month, for the purposes of calculating charges for the Service Consumable Services: Buzzeasy services or components that are charged for on a usage basis, including certain telephone call minutes, SMS messages or Bot transactions Contact Centre:the contact centre operated by, or on behalf of Customer, where voice and other media conversations are directed Contact Request: a request made by an End User wanting to contact or be contacted by Customer, or a request initiated by Customer’s representatives in order to contact the End User Customer: the entity registering and signing this agreement with Buzzeasy to use the Buzzeasy Services. Customer Data: proprietary information and data that Customer processes through the Buzzeasy Service, including without limitation, names, phone numbers and other End User details. Data Controller: from a data protection perspective, the Customer bears the Data Controller responsibilities as defined in the Data Processing Agreement. Data Processor: from a data protection perspectiv, Buzzeasy bears the Data Processor responsibilities as defined in the Data Processing Agreement. Data Processing Agreement: a separate agreement governing the manner by which Buzzeasy Services are processing End User Data as well as Customer Data. Documentation: Buzzeasy user guides, training materials and Interface Specifications provided to Customer electronically or physically End User: the person wanting to contact the Customer, or the person Customer wishes to contact End User Data: the personal data of the individual End Users, including, but not limited to their name, telephone numbers, email addresses. Interface: the means for communicating requests to the Service and obtaining information from the Service Interface Specifications: the document describing the Interface Service Order: a quotation or other document provided by Buzzeasy by which Customer or Reseller orders, and Buzzeasy agrees to provide the Services in the scope of this Agreement. SMS: a text message (or short messaging service) used on most mobile telephone devices to enable the exchange of short text messages.